Veloridoll Shipping Guide
Production & Delivery Time
Every VELORIDOLL doll — both silicone and TPE — is produced and delivered within 1–2 weeks from order confirmation.
| Material |
Delivery Time |
| Silicone |
1–2 weeks |
| TPE |
1–2 weeks |
Note: All delivery times are estimates. A few extra days may be needed during major holidays, severe weather, or other force majeure events.
Before your doll ships, we will send you real production photos for final confirmation, so you can see exactly what is on its way to you.
If you prefer to pick up your package at a local UPS store (for example, if you will not be home at delivery time), just let us know the store address when placing your order, or any time before your order ships.
Our Shipping Partner
Exclusive UPS Shipping
VELORIDOLL ships exclusively with UPS — one carrier, from our facility straight to your door, for consistent speed and safe delivery. No hand-offs to other carriers along the way.

Where We Ship
VELORIDOLL currently serves customers across the United States — all 50 states and Washington, D.C.
Shipping is always free, with no minimum order amount required.
Customs & Taxes — Handled
Duty-Free Delivery to the U.S.
Orders to the U.S. are delivered duty-free. All customs duties and import taxes are fully covered by VELORIDOLL. The price you see at checkout is the final price — you will never be asked to pay anything extra at your door.
Tracking Your Order
As soon as your order leaves our facility, we will email your UPS tracking number to the address you used at checkout.
You can follow your package anytime at ups.com.
Please note: tracking may show little movement while your package clears customs. Once clearance is complete, UPS updates will appear normally. We recommend checking your tracking periodically until delivery.
What If My Package Is Late?
Our standard delivery window is 1–2 weeks. If your order has not arrived within 14 business days of shipping (excluding any time held in customs), contact us at admin@veloridoll.com and we will investigate right away.
Free Shipping Protection
Full Coverage From Door to Door
Every VELORIDOLL order includes free shipping protection — coverage that starts the moment your doll leaves our facility and lasts until it is safely in your hands. If your package is lost, damaged, or misdelivered, we will send a replacement or issue a refund at no extra cost to you.
Free Delivery Signature Service
For added security, we offer a free delivery signature service. Most shipments require an adult signature, so the package reaches you directly and no one else. If you would like to arrange a pickup or adjust delivery instructions, just contact our support team after placing your order.

Discreet Packaging
Your Privacy Is Our Priority
Every doll ships in a plain, unmarked carton — no logos, labels, or descriptions that reveal the contents. What is inside stays between you and us.
Questions?
Our support team is here 24/7 at admin@veloridoll.com — ask us anything about shipping, tracking, or your order.